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 SFR English Help? 
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Joined: 26 Nov 2004, 22:08
Posts: 62
My friends seem to have a good deal with SFR for broadband and telephone calls but the service does have problems. Dealing with these problems seems to be made worse by the absence of an English helpline.

I would like to take up a contract with SFR but am reticent unless I can find some English support service.

Does anyone know of an English helpline or English email address for SFR?

Alternatively, is there a comparable service whose cost includes line rental and free calls that has English customer support?


11 Feb 2010, 20:37

Joined: 26 Apr 2008, 22:45
Posts: 1214
There is no English support with SFR.
Orange have a new range of internet offers from today and there may be one which interests you. You can deal with their english speaking line on
0969 36 39 00 - I think that is the current number.


11 Feb 2010, 22:38

Joined: 17 Jan 2010, 09:14
Posts: 104
We are having problems with SFR, and I have written to their MD! No reply as yet.... :(


12 Feb 2010, 06:41

Joined: 26 Oct 2008, 14:02
Posts: 445
Location: HERAULT 34
I recently had a problem with my Neuf-SFR livebox and got a French-speaking friend to call their Helpline. They were very helpful and the problem was sorted in a few minutes.

At my request, my friend asked the guy at the other end whether they had an English-speaking expert and the reply was:- "Most of us can speak English, but we are not allowed to use it on the helpline".

SFR sent me a 'Satisfaction Survey' which I duly completed and in 'Comments' suggested they have an E_S helpline. So far no reaction; none xpected.


12 Feb 2010, 12:13

Joined: 26 Nov 2004, 22:08
Posts: 62
I had SFR cold calling today. They said they were sorry they had told me there wasn't an English helpline last time they spoke to me because one did exist. I asked for the number, and after an extended period on hold, was told it is 'being set up'. I won't hold my breath.

I asked how their services compare to the latest offer by Orange. They were ignorant of the details of Orange's offer.

Does anyone have any experiences of Alice (Tiscali) in france?


13 Feb 2010, 22:12
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