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 English speaking EDF 
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Joined: 15 Oct 2005, 11:32
Posts: 2163
Location: Yorkshire then Poitou Charente! (16)
I need to speak to EDF but I stumble badly in French on the phone.
Does anyone know if they have an English speaking section?

Thanks
John


02 Sep 2007, 10:16
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Joined: 16 Nov 2004, 11:21
Posts: 547
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France Telecom have an english speaking help-line 0800 364 775


03 Sep 2007, 09:04
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Joined: 07 Nov 2006, 13:29
Posts: 1177
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I don't think there is a dedicated English speaking phone number. But there is an email contact facility which is my chosen method, just so I have a record of who I 'spoke 'to and when.


03 Sep 2007, 10:12
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Joined: 21 Apr 2007, 11:17
Posts: 175
Location: Saint-Louis, Haut-Rhin (68), Alsace
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EDF is present in Britain - http://www.edfenergy.com/html/showPage. ... elcome.til

Maybe they would be able to pass on a message? I've got my doubts but you never know.


03 Sep 2007, 11:40
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Joined: 28 Feb 2007, 00:08
Posts: 270
Location: A small village in Manche
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I recently needed to change the address where the bill is sent to so went on-line and signed up for their online service where you can ask questions, change personal details, and email etc.

Had a few problems with it accepting a password, but as soon as I was fully registered I was able to change our address and order a new bill (we need this for so many things) - or at least I think I ordered a new bill :D

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03 Sep 2007, 12:37
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Joined: 15 Jul 2003, 22:36
Posts: 926
Location: Essex and previously Aude
Vienne wrote:
I need to speak to EDF but I stumble badly in French on the phone.
Does anyone know if they have an English speaking section?

Thanks
John


I have always visited their offices, if you are lucky there may be someone there who speaks English. In any event you will probably get by with face to face French conversation. They have offices in most Towns.

Car-mark says "France Telecom have an english speaking help-line 0800 364 775" I just wondered what was the connection with EDF

Baz


03 Sep 2007, 13:42
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Joined: 15 Oct 2005, 11:32
Posts: 2163
Location: Yorkshire then Poitou Charente! (16)
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Thanks all and yes Baz, I wondered about that :?

I once tried the UK EDF but they can't hel.

The trouble is, I'm in England and I need to contact them as they have sent me a letter asking for a true reading which they need to do at least once a year and I've had estimates for at least three years.

If try the email first then prepare to meet my fate on the telephone :shock:

Cheers

John


03 Sep 2007, 14:34
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Joined: 07 Nov 2006, 13:29
Posts: 1177
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Do they need access to your house to read the meter ? Mine can be read from a little post that they have a key for at the bottom of my garden.


03 Sep 2007, 14:39
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Joined: 16 Nov 2004, 11:21
Posts: 547
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Well spotted Baz. I am not sure what the connection was, what is more I spent quite a time looking it up!! Thats the problem with dyslexia, you never know how you are going to fill in the gaps!


03 Sep 2007, 17:15
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Joined: 15 Jul 2003, 22:36
Posts: 926
Location: Essex and previously Aude
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Vienne wrote:
Thanks all and yes Baz, I wondered about that :?

I once tried the UK EDF but they can't hel.

The trouble is, I'm in England and I need to contact them as they have sent me a letter asking for a true reading which they need to do at least once a year and I've had estimates for at least three years.

If try the email first then prepare to meet my fate on the telephone :shock:

Cheers

John


I have found that EDF are one company that respond very quickly to emails. All you need to do is to arrange a date when you are in France for the meter to be read and that will satisfy them. We had this problem of never being in our French home when they wanted to read our meter. We eventually arranged for them to install a computer connection to the outside of the house from where they can always read the meter, the cost a few years ago was about £40 but it solved the problem of having our meter read.

Baz


03 Sep 2007, 18:40
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Joined: 15 Oct 2005, 11:32
Posts: 2163
Location: Yorkshire then Poitou Charente! (16)
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I'm really struggling here :cry:
I've tried calling a variety of numbers but I only get the usual option type response or their latest hits. They've sent me a letter as they need to read the meter and I'm in the UK.
My French is not fast enough to get the gist of what they are saying but I might have half a chance if I get through directly to a human.
Does anyone have direct number for Angouleme?

Thanks

John


12 Sep 2007, 10:02
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Joined: 08 Dec 2003, 15:29
Posts: 8566
Location: Gone
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Unless I'm a complete plonker (contain yourselves.....) then this link from the English-language pages of the EDF France website should, in turn, allow you to find contact details for your local office.
http://www.edf.com/91016i/Home-fr/EDF-in-your-area.html

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12 Sep 2007, 10:26
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Joined: 21 May 2004, 20:17
Posts: 6268
Location: Plouasne, Dept 22 & abit further East than Jennie
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Dear Plonker, sorry couldent resist

Janes

The EDF site is not up to date as the local EDF offices now do not take cash for bill payments, in my area this has been for the last 2 years, and they only show Rennes as the regional office, not departmental offices, another thing I noticed was that EDF are still saying that the voltage in France is about 220 volts, when the normal voltage accross the EU should be 230 volts, and has been for about the last 10 years


12 Sep 2007, 11:10
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Joined: 15 Oct 2005, 11:32
Posts: 2163
Location: Yorkshire then Poitou Charente! (16)
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Thanks janes but I tried earlier on that and although it offers email contact, I have yet to actually find it :oops:

Maybe you have to have a password, I'll try that.
Cheers

John


12 Sep 2007, 11:14
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Joined: 17 Jul 2003, 12:11
Posts: 11337
Location: Land of the Pantoufles, in a tiny hamlet not far from a village with lovely people
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Try 0033545903020 or 0033545903116 or 0033810161611

or fax 0033545903193

There is someone who can speak english in the office in Angouleme but no dedicated phone number

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12 Sep 2007, 11:47
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