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 SFR ADSL Connection 
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Joined: 17 Jan 2011, 11:26
Posts: 11
I have a residence secondaire in Manche which I manage to visit for a long weekend each month. Since my last visit I've signed up to an internet (ADSL) only package with SFR and I will be providing my own (Netgear) router /modem rather than renting one of the neufbox units.

I've received e mail confirmation that the line's been activated, a client reference number, my SFR email address and a password to give me access to SFR mail and the Client Espace area on the SFR website.

I've connected Netgear routers to ADSL connections many times in the past (although not recently) and I'm pretty sure that to make the initial connection you need an identifying ID and then a password. Does anyone know what form these take when making an initial connection to SFR? I guess it could be my client reference number and the password I now use to access the Espace Client but I'd like to know before I next go over to my house.


16 Sep 2011, 23:18
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Joined: 10 Aug 2011, 13:55
Posts: 316
Location: Deux-Sèvres 79160 & occasionally Cardiff
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Sorry can't help with the UID & Password connection details for SFR

The reason for posting was to remind you to change the UK settings to the French ones for SFR which should be VPI: 8. VCI: 35. MTU: 1492. Encapsulation: VC/MUX


17 Sep 2011, 00:11
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Joined: 07 Jul 2008, 09:09
Posts: 1107
Location: 24
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You don't rent a Neufbox from SFR it is free. If you don't use one then you won't get all the free phone calls.


17 Sep 2011, 07:24
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Joined: 06 Aug 2010, 20:17
Posts: 292
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We have been running as SFR Newfbox for a bit more than a year, mostly unattended, and it has never crashed. It seems to maintain a good ADSL rate, so I would not bother using anything else (the free international phone calls using the built-in VOIP adapter are also very handy).

It does not have some advanced facilities, such as VPN termination, but you can connect your own router on the ethernet port to add such facilities.

I have not tried connecting another modem, so don't know what the procedure is. In the Neufbox administration page, the ppp login is shown, but the ppp password is ********, and I don't see any way of retrieving it. It appears that the login and password are automatically generated insdie the box.

Another advantage of the Neufbox is that if your ADSL is out for more than 48 hours, SFR will supply a 3G key which plugs into the neufbox to provide a (slower) backup service.


17 Sep 2011, 07:45
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Joined: 30 Nov 2010, 20:16
Posts: 728
Location: 99
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Your letter should have given you
- identifiant de connexion. This is the login for the router
- two passwords, one for the router and one for the mail system. They are usually the same.

BTW the latest Neuf router is just about as good as it gets.


17 Sep 2011, 09:01
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Joined: 06 Aug 2010, 20:17
Posts: 292
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INRAT wrote:
Your letter should have given you
- identifiant de connexion. This is the login for the router
- two passwords, one for the router and one for the mail system. They are usually the same.


Yes, the letter has the email password, but the router password is only on the label on the router and the letter does not contain the ppp login (in my case, 12 digits followed by @neufpnp).

I don't think that either of the given passwords apply to the ppp connection, as they can both be changed by the user (and expect that the ppp password is fixed by neuf).


17 Sep 2011, 09:25
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Joined: 30 Nov 2010, 20:16
Posts: 728
Location: 99
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Ahhh - I bought my first neufbox from Darty and had to enter the information in the letter. Since then I have upgraded the box via SFR. It seems that the box now automatically picks up the PPP information when you start it, via my degrouped line.

So, I can only assume for a non-neuf router you have to use the info supplied in the letter.


17 Sep 2011, 09:56
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Joined: 17 Jan 2011, 11:26
Posts: 11
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madmanbob wrote:
You don't rent a Neufbox from SFR it is free.


I have signed up to the internet only option at €15.90 per month. The option that includes the neufbox is an additional €3 per month and I am therefore supplying my own (Netgear) router.

I have received a series of emails letting me know the progress of my installation, most recently to confirm that ADSL was now active on my line.

As previously stated, I have been advised of my client reference number, my SFR email address and a (temporary) password to give me access to my SFR email and client area on the website. I have since changed the password to one of my choice.

I have not received an email confirming my identifiant de connexion nor a password for the connection but I guess it's possible that this has been sent by post to my French house.


17 Sep 2011, 12:24
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Joined: 09 Mar 2008, 21:21
Posts: 159
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Please would you update how things progress. I am trying to get rid of France Telecome and my Orange internet. I have been looking at the 15.90 SFR deal as I am also in a degroupage area and am interested to know how it goes. I too will be wanting to get everything done from UK so that we are not without when we return to France next spring. Have you kept your FT line?


21 Sep 2011, 08:21
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