Reply to topic  [ 9 posts ] 
 SFR ADSL Connection 
Author Message

Joined: 17 Jan 2011, 11:26
Posts: 11
I have a residence secondaire in Manche which I manage to visit for a long weekend each month. Since my last visit I've signed up to an internet (ADSL) only package with SFR and I will be providing my own (Netgear) router /modem rather than renting one of the neufbox units.

I've received e mail confirmation that the line's been activated, a client reference number, my SFR email address and a password to give me access to SFR mail and the Client Espace area on the SFR website.

I've connected Netgear routers to ADSL connections many times in the past (although not recently) and I'm pretty sure that to make the initial connection you need an identifying ID and then a password. Does anyone know what form these take when making an initial connection to SFR? I guess it could be my client reference number and the password I now use to access the Espace Client but I'd like to know before I next go over to my house.

16 Sep 2011, 23:18
User avatar

Joined: 10 Aug 2011, 13:55
Posts: 316
Location: Deux-Sèvres 79160 & occasionally Cardiff
Sorry can't help with the UID & Password connection details for SFR

The reason for posting was to remind you to change the UK settings to the French ones for SFR which should be VPI: 8. VCI: 35. MTU: 1492. Encapsulation: VC/MUX

17 Sep 2011, 00:11

Joined: 07 Jul 2008, 09:09
Posts: 1260
Location: 24
You don't rent a Neufbox from SFR it is free. If you don't use one then you won't get all the free phone calls.

17 Sep 2011, 07:24
Profile WWW

Joined: 06 Aug 2010, 20:17
Posts: 347
We have been running as SFR Newfbox for a bit more than a year, mostly unattended, and it has never crashed. It seems to maintain a good ADSL rate, so I would not bother using anything else (the free international phone calls using the built-in VOIP adapter are also very handy).

It does not have some advanced facilities, such as VPN termination, but you can connect your own router on the ethernet port to add such facilities.

I have not tried connecting another modem, so don't know what the procedure is. In the Neufbox administration page, the ppp login is shown, but the ppp password is ********, and I don't see any way of retrieving it. It appears that the login and password are automatically generated insdie the box.

Another advantage of the Neufbox is that if your ADSL is out for more than 48 hours, SFR will supply a 3G key which plugs into the neufbox to provide a (slower) backup service.

17 Sep 2011, 07:45

Joined: 30 Nov 2010, 20:16
Posts: 728
Location: 99
Your letter should have given you
- identifiant de connexion. This is the login for the router
- two passwords, one for the router and one for the mail system. They are usually the same.

BTW the latest Neuf router is just about as good as it gets.

17 Sep 2011, 09:01

Joined: 06 Aug 2010, 20:17
Posts: 347
INRAT wrote:
Your letter should have given you
- identifiant de connexion. This is the login for the router
- two passwords, one for the router and one for the mail system. They are usually the same.

Yes, the letter has the email password, but the router password is only on the label on the router and the letter does not contain the ppp login (in my case, 12 digits followed by @neufpnp).

I don't think that either of the given passwords apply to the ppp connection, as they can both be changed by the user (and expect that the ppp password is fixed by neuf).

17 Sep 2011, 09:25

Joined: 30 Nov 2010, 20:16
Posts: 728
Location: 99
Ahhh - I bought my first neufbox from Darty and had to enter the information in the letter. Since then I have upgraded the box via SFR. It seems that the box now automatically picks up the PPP information when you start it, via my degrouped line.

So, I can only assume for a non-neuf router you have to use the info supplied in the letter.

17 Sep 2011, 09:56

Joined: 17 Jan 2011, 11:26
Posts: 11
madmanbob wrote:
You don't rent a Neufbox from SFR it is free.

I have signed up to the internet only option at €15.90 per month. The option that includes the neufbox is an additional €3 per month and I am therefore supplying my own (Netgear) router.

I have received a series of emails letting me know the progress of my installation, most recently to confirm that ADSL was now active on my line.

As previously stated, I have been advised of my client reference number, my SFR email address and a (temporary) password to give me access to my SFR email and client area on the website. I have since changed the password to one of my choice.

I have not received an email confirming my identifiant de connexion nor a password for the connection but I guess it's possible that this has been sent by post to my French house.

17 Sep 2011, 12:24

Joined: 09 Mar 2008, 21:21
Posts: 159
Please would you update how things progress. I am trying to get rid of France Telecome and my Orange internet. I have been looking at the 15.90 SFR deal as I am also in a degroupage area and am interested to know how it goes. I too will be wanting to get everything done from UK so that we are not without when we return to France next spring. Have you kept your FT line?

21 Sep 2011, 08:21
Display posts from previous:  Sort by  
Reply to topic   [ 9 posts ] 

Who is online

Users browsing this forum: No registered users and 3 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  

Share this page

Need French healthcare?

Essential HealthcareTop ups to French "NHS" medical cover for both expatriate residents and short to medium term EHIC holders visiting France, ideal for holiday home owners. Learn More

Expat Family Health Insurance from Cigna

With over 30 years international experience, Cigna are experts at providing healthcare for you and your family whilst living in France. Find out more.

5 reasons your insurance needs a check up

CA BritlineAre you buying a property in France? Making renovations on your home? New valuables? Recently married or divorced? A change in your income? If yes, click here for a free insurance check up.

Surrender to French!

Frantastique French Lessons Introducing Frantastique - Personalized French lessons online! The lessons are humorous, practical and include a wide variety of accents. Test the service for free for 7 days: Go for it!

British Corner Shop

BCS Easter
The online supermarket for expats, selling over 8,000 British products delivered to your door. Start shopping.


Selection HabitatProfessional, cheerful, motivated, character property lovers. Selection Habitat, specialist in character properties is recruiting agents in your area, contact us now.

Alcoholics Anonymous - Lower Normandy

Alcoholics Anonymous - Lower NormandyNeed help with your alcohol or drinking problem? Are you an alcoholic? Regular English speaking meetings in France. Solution for alcoholics and heavy users who want to stop drinking. We aim to help fellow alcoholics and sufferers recover.

Fast satellite broadband & SKYTV

Subscriptions, product installation and support. Up to 40 times faster than fixed line ADSL connections, UK IP address. Visit

UPVC Windows & Doors, Delivered to France

Maidstone Trade WindowsUK based supplier of quality UPVC windows & doors supplied with 28mm energy rated sealed units. Delivered throughout France. Contact us for your free quotation.

UKtelecom Special Offer

UK Telecom40% off your broadband & FREE CALLS to French and UK mobiles. Management of new line installations, unlimited call packages and much more. Save money here.

Save a Fortune on Currency Exchange

Euro NotesWhether you need advice or an international money transfer quote, FrenchEntree's currency partner - Moneycorp - can help. Visit the France currency exchange zone.

First for telecoms for expats

UK TelecomWe have the biggest range of products at the best value for your money. Professional customer support in English from a highly trained team, save money here.

European Breakdown Cover

European breakdown cover Breakdown Direct offers you great value European breakdown cover and first class service, with 24/7 emergency support from AXA Assistance.

Roofer in Brittany - Stephen Fishlock Eurl

Stephen Fishlock EurlWith over 35 years experience in building, roofing and renovation, I provide a full service from small repairs to new builds. Simply pick up the phone for advice and to arrange a free estimate. I am a fully registered and insured contractor.

French Alps Ski Property

MGM Ski ChaletMGM Constructeur, the leading property developer in the French Alps, currently markets high quality apartments in more than 40 locations: ski resorts, alpine villages and by Lake Annecy. More info

Chez Nous celebrates 30 years

30 years of Chez NousChez Nous is celebrating 30 years offering holiday-makers some of the loveliest self-catering properties in France. makes it easy to find your ideal cottage, which can be booked directly with the property owner.

Europe'?s market leader in river cruises

Croisi EuropeFrench family-run company building, owning and operating almost 40 elegant ships. From French Canals to European and Asian rivers and coastlines, CroisiEurope offers the largest destination cruises among the marketplace.

World War 1 - The Centenary Special Edition

World War 1 - The Centenary Special EditionTo mark the centenary of World War 1, the publishers of FrenchEntre magazine have produced a NEW special edition publication - 148 pages of stunning images and amazing history. Click here to buy now!

FrenchEntrée eNewsletters

Free newslettersEnjoy free eNewsletters from FrenchEntrée including: French Property Weekly, Enjoying Life in France, French Proeprty Tips, Bonnes Vacances, Currency update and Tax & Law Quarterly. Click here to find out more.

Financial advice & solutions for people relocating to France

Siddalls Download Siddalls help sheets for "your new life in France" by clicking here.

Avoid unnecessary taxation in France

Euro Notes and CoinsTax planning is essential if you are to avoid paying on to Caesar more than is due to him. Blevins Franks mini-site Explains more